Limited Warranty
Seller warrants that for a period of three (3) year from the date of delivery (i) all Products will be free from defects in materials and workmanship, and will be merchantable and fit for their particular purpose; (ii) all Products will conform to and perform in accordance with all specifications, drawings, samples and other requirements referred to in the Terms and Conditions of Sale, and any relevant Purchase Order; (iv) all Products will be manufactured, produced, labeled, and delivered to Buyer in compliance with all applicable laws and regulations; and (vi) no Product will infringe or misappropriate any intellectual property rights. If Buyer requests, Supplier will provide all information, documents, and certifications that Buyer reasonably requires to evidence Supplier’s compliance with Supplier’s warranties.
Disclaimer of Implied Warranties
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, SELLER DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Exclusions
This warranty does not cover defects or damage caused by improper installation, misuse, neglect, unauthorized repair, or modifications. Buyer’s remedies for breach of warranty shall be limited to repair or replacement, at Seller’s discretion, of the defective Products. In any event, Seller’s liability shall not exceed the price paid for the Products.
Warranty Claims Process
To make a warranty claim, Buyer must notify Seller in writing within thirty (30) days of discovering the defect. The notice must include a detailed description of the defect and any supporting documentation.
Seller will respond to the claim within fifteen (15) business days of receipt and issuance of a Returned Material Authorization form.
If the claim is valid and is made during an applicable warranty period, Buyer will return defective Product to Seller using DDP Incoterm 2020 (Seller’s dock) at either (a) the location where manufactured or (b) Seller’s designated repair location. Seller will, at its discretion, repair or replace the defective Products within a reasonable time frame. The risk of loss of the goods shipped or delivered to Seller’s dock or repair location for repair or replacement will be held by Buyer.
Warranty No Trouble Found
If it is found that any Product has been returned without cause and is still serviceable, Buyer will be notified as No Trouble Found and the Product will be returned at Buyer’s expense. A charge for testing and examination may, in Seller’s sole discretion, be made on Products so returned.
FIBER AND COPPER CABLING SUPPORT
+1 (510) 744-9660
support@proficium.com
TRANSCEIVER, DAC, ACC, AOC SUPPORT
+1 (949) 592-1896
support@proficium.com