Inside Sales Representative

Union City, California (On-site)

Position Overview

We are seeking a highly motivated Inside Sales Representative that is goal-oriented, and capable of managing multiple customer accounts while consistently delivering exceptional service.  We pride ourselves in best-in-class customer service and outstanding quality.

The Inside Sales Representative plays a crucial role in driving revenue by engaging with both potential and existing customers to understand their needs and offer tailored solutions. This position involves managing a portfolio of accounts, cultivating strong client relationships, and driving sales growth through proactive outreach and successful deal closures. Additionally, the Inside Sales Representative oversees the entire order processing cycle, ensuring accuracy and efficiency in handling customer orders. This position requires close coordination with various departments and customers to guarantee timely product delivery while maintaining high levels of customer satisfaction.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong long-term relationships with customers to encourage trust and loyalty.
• Act as a point of contact for customers, providing timely and professional responses to inquiries.
• Understand customer needs and challenges, offering tailored solutions to meet their business needs.
• Communicate with customers to provide updates on order status and handle any inquiries or concerns.
  

Order Processing

• Process customer orders, ensuring accuracy in product selection, pricing, and delivery schedules.
• Address and resolve any issues or discrepancies related to orders, including returns and exchanges.
• Escalate complex issues to management when necessary.
• Implement solutions to prevent recurring problems.
• Understand the products we sell and the part numbering schemes.
  

Sales and Revenue Generation

• Work with the Outside Sales team to achieve and exceed sales targets by converting leads into opportunities for existing and new customers.
• Focus on building lasting relationships that go beyond transactional sales, fostering repeat customers and driving long-term growth.
  

Collaboration and Teamwork

• Work closely with Outside Sales teams and other team members to develop and implement sales strategies.
• Provide feedback to product development teams based on customer insights and market trends.
• Work with Operations to properly manage offsite inventory locations for customers or suppliers to ensure min/max levels are set appropriately and sufficient parts are in stock when needed.  
• Coordinate with procurement to replenish stock as needed.
• Liaise with logistics and shipping departments to organize the dispatch and delivery of orders, optimizing cost and efficiency.
• Collaborate with Outside Sales and the customer to ensure a seamless order fulfillment process.
• Coordinate with the inventory management team to check product availability and reserve stock for orders as needed.
  

Reporting and Analysis

• Maintain accurate records of all sales activities, customer interactions, and account information in the CRM system.
• Monitor and analyze order management metrics to identify areas for improvement.
  

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or a related field (preferred but not required) with 5+ years of proven experience in relevant customer service field.
• Proven experience in order management systems, experience with Sage is a plus!
• Knowledge of Structured Cabling and Optical Transceivers is ideal
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Capable of working collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational and multi-tasking skills.
• Effective time management skills and ability to prioritize.  
• Detail orientated with solid problem-solving abilities.